Lakeland Senior AdvisorPinnacle Home Care is a Medicare-certified home health agency based at 199 Avenue B, Nw in Winter Haven, FL 33881. Medicare first certified it in 2006, 20 years ago. Medicare rates its quality of patient care at 3 out of 5 stars, below the Florida average of 3.5. Its strongest result against the Florida average is met expected function at discharge; its weakest is got better at walking or moving around.
What is Pinnacle Home Care's Medicare record?
| Agency | Pinnacle Home Care |
|---|---|
| Address | 199 Avenue B, Nw, Winter Haven, FL 33881 |
| Phone | (863) 382-9211 |
| Medicare provider number (CCN) | 108262 |
| Ownership | Proprietary |
| Medicare-certified since | 02/16/2006 |
How does Pinnacle Home Care score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Pinnacle Home Care. It is better than the Florida average on 1 and worse on 2.
| Measure | Pinnacle Home Care | Florida average | U.S. average | vs. Florida |
|---|---|---|---|---|
| Started care on time | 99.6% | 98% | 96.6% | About the same |
| Got better at walking or moving around | 84.4% | 88.5% | 88.6% | Worse |
| Got better at getting in and out of bed | 87.5% | 89.6% | 89.8% | About the same |
| Got better at bathing | 89.6% | 91.1% | 90.7% | About the same |
| Breathing improved | 90.6% | 90.8% | 91.5% | About the same |
| Got better at taking medicines correctly | 89% | 88.4% | 88.3% | About the same |
| Medication issues addressed on time | 97.8% | 95.4% | 94.4% | About the same |
| Flu shot status checked | 61.5% | 61.2% | 63.3% | About the same |
| Met expected function at discharge | 72.3% | 69.1% | 71.7% | Better |
| Falls with major injury (lower is better) | 0.7% | 0.7% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.6% | 0.1% | 0.2% | Worse |
Where it stands out: met expected function at discharge.
Where it trails: got better at walking or moving around and new or worsened pressure ulcers.
What do patients say about Pinnacle Home Care?
70% of surveyed patients said they would definitely recommend Pinnacle Home Care, based on 349 completed surveys. The Florida average is 78%.
| Survey question | Pinnacle Home Care | Florida average | U.S. average | vs. Florida |
|---|---|---|---|---|
| Team gave care in a professional way | 86% | 88% | 89% | About the same |
| Team communicated well | 84% | 85% | 86% | About the same |
| Team discussed medicines, pain and home safety | 79% | 79% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 79% | 85% | 85% | Worse |
| Would definitely recommend the agency | 70% | 78% | 79% | Worse |
Do Pinnacle Home Care's patients end up back in the hospital?
Medicare rates Pinnacle Home Care better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 89.8% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.6% |
| Preventable hospital stays during care | Same As National Rate | 10.9% |
Which home health services does Pinnacle Home Care provide, and which does it not?
Pinnacle Home Care reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Pinnacle Home Care? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Lakeland-area ZIP codes does Pinnacle Home Care serve?
Pinnacle Home Care tells Medicare it serves 38 ZIP codes in Lakeland and Polk County, out of 65 in total.
- 33801
- 33803
- 33805
- 33809
- 33810
- 33811
- 33812
- 33813
- 33815
- 33823
- 33827
- 33830
- 33837
- 33838
- 33839
- 33840
- 33841
- 33843
- 33844
- 33847
- 33849
- 33850
- 33851
- 33853
- 33854
- 33855
- 33856
- 33859
- 33860
- 33867
- 33868
- 33877
- 33880
- 33881
- 33884
- 33897
- 33898
- 34759
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Pinnacle Home Care before starting care?
Ask how often the therapist actually comes
84.4% of its patients got better at walking or moving around, against 88.5% across Florida. Ask how many physical therapy visits a week the plan includes and whether the same therapist comes each time.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve Winter Haven, FL?
These Medicare-certified agencies are also based in or near Winter Haven.
- Amedisys Home Health — 4 of 5 stars
- Mederi Caretenders — 3 of 5 stars
- Centerwell Home Health — 5 of 5 stars
- Palm Garden Home Health — 4 of 5 stars
All Medicare-certified home health agencies in Lakeland and Polk County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Pinnacle Home Care Medicare-certified?
Yes. Pinnacle Home Care is certified by Medicare under provider number 108262 and has been since 2006. Original Medicare pays certified agencies directly for covered home health care.
What is Pinnacle Home Care's Medicare star rating?
3 out of 5 for quality of patient care. The Florida average is 3.5. Its patient survey rating is 3 out of 5.
Does Pinnacle Home Care provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
