Lakeland Senior AdvisorMederi Caretenders is a Medicare-certified home health agency based at 199 Avenue B Nw Ste 305 in Winter Haven, FL 33881. Medicare first certified it in 2003, 23 years ago. Medicare rates its quality of patient care at 3 out of 5 stars, below the Florida average of 3.5. It trails the Florida average on 5 of the measures Medicare publishes and beats it on none.
What is Mederi Caretenders's Medicare record?
| Agency | Mederi Caretenders |
|---|---|
| Address | 199 Avenue B Nw Ste 305, Winter Haven, FL 33881 |
| Phone | (863) 949-6289 |
| Medicare provider number (CCN) | 107781 |
| Ownership | Proprietary |
| Medicare-certified since | 06/25/2003 |
How does Mederi Caretenders score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Mederi Caretenders. It is better than the Florida average on 0 and worse on 5.
| Measure | Mederi Caretenders | Florida average | U.S. average | vs. Florida |
|---|---|---|---|---|
| Started care on time | 98.6% | 98% | 96.6% | About the same |
| Got better at walking or moving around | 89.8% | 88.5% | 88.6% | About the same |
| Got better at getting in and out of bed | 90.3% | 89.6% | 89.8% | About the same |
| Got better at bathing | 87.8% | 91.1% | 90.7% | Worse |
| Breathing improved | 86% | 90.8% | 91.5% | Worse |
| Got better at taking medicines correctly | 86.9% | 88.4% | 88.3% | About the same |
| Medication issues addressed on time | 81.3% | 95.4% | 94.4% | Worse |
| Flu shot status checked | 46.1% | 61.2% | 63.3% | Worse |
| Met expected function at discharge | 64.8% | 69.1% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0.6% | 0.7% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0% | 0.1% | 0.2% | About the same |
Where it trails: flu shot status checked, medication issues addressed on time and breathing improved.
What do patients say about Mederi Caretenders?
79% of surveyed patients said they would definitely recommend Mederi Caretenders, based on 76 completed surveys. The Florida average is 78%.
| Survey question | Mederi Caretenders | Florida average | U.S. average | vs. Florida |
|---|---|---|---|---|
| Team gave care in a professional way | 90% | 88% | 89% | About the same |
| Team communicated well | 84% | 85% | 86% | About the same |
| Team discussed medicines, pain and home safety | 82% | 79% | 82% | Better |
| Rated the agency 9 or 10 out of 10 | 80% | 85% | 85% | Worse |
| Would definitely recommend the agency | 79% | 78% | 79% | About the same |
Do Mederi Caretenders's patients end up back in the hospital?
Medicare rates Mederi Caretenders better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 87.3% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.1% |
| Preventable hospital stays during care | Same As National Rate | 11.2% |
Which home health services does Mederi Caretenders provide, and which does it not?
Mederi Caretenders reports offering skilled nursing, physical therapy and medical social work. It does not report offering occupational therapy, speech therapy and home health aide.
| Service | Offered by Mederi Caretenders? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | No |
| Speech therapy | No |
| Medical social work | Yes |
| Home health aide | No |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Lakeland-area ZIP codes does Mederi Caretenders serve?
Mederi Caretenders tells Medicare it serves 33 ZIP codes in Lakeland and Polk County, out of 38 in total.
- 33801
- 33803
- 33805
- 33809
- 33810
- 33811
- 33812
- 33813
- 33815
- 33823
- 33827
- 33830
- 33837
- 33838
- 33839
- 33841
- 33843
- 33844
- 33849
- 33850
- 33851
- 33853
- 33854
- 33855
- 33859
- 33860
- 33868
- 33880
- 33881
- 33884
- 33897
- 33898
- 34759
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Mederi Caretenders before starting care?
Ask how medication problems reach the doctor
When a medication problem was found, Mederi Caretenders followed up with the doctor on time in 81.3% of cases (Florida average 95.4%). Ask who makes that call and how quickly.
Ask about breathing and oxygen management
86% of patients had less shortness of breath by the end of care (Florida average 90.8%). If the diagnosis is COPD or heart failure, ask how the nurse monitors breathing between visits.
Ask what 'done' looks like
64.8% of patients reached the level of function Medicare expected by discharge (Florida average 69.1%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve Winter Haven, FL?
These Medicare-certified agencies are also based in or near Winter Haven.
- Amedisys Home Health — 4 of 5 stars
- Pinnacle Home Care — 3 of 5 stars
- Centerwell Home Health — 5 of 5 stars
- Palm Garden Home Health — 4 of 5 stars
All Medicare-certified home health agencies in Lakeland and Polk County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Mederi Caretenders Medicare-certified?
Yes. Mederi Caretenders is certified by Medicare under provider number 107781 and has been since 2003. Original Medicare pays certified agencies directly for covered home health care.
What is Mederi Caretenders's Medicare star rating?
3 out of 5 for quality of patient care. The Florida average is 3.5. Its patient survey rating is 3 out of 5.
Does Mederi Caretenders provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing and medical social work.
