Lakeland Senior AdvisorPalm Garden Home Health is a Medicare-certified home health agency based at 1120 Cypress Gardens Blvd in Winter Haven, FL 33884. Medicare first certified it in 2004, 22 years ago. Medicare rates its quality of patient care at 4 out of 5 stars, above the Florida average of 3.5. It beats the Florida average on 4 of the measures Medicare publishes and trails on none.
What is Palm Garden Home Health's Medicare record?
| Agency | Palm Garden Home Health |
|---|---|
| Address | 1120 Cypress Gardens Blvd, Winter Haven, FL 33884 |
| Phone | (863) 683-5010 |
| Medicare provider number (CCN) | 108022 |
| Ownership | Proprietary |
| Medicare-certified since | 01/27/2004 |
How does Palm Garden Home Health score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Palm Garden Home Health. It is better than the Florida average on 4 and worse on 0.
| Measure | Palm Garden Home Health | Florida average | U.S. average | vs. Florida |
|---|---|---|---|---|
| Started care on time | 99.5% | 98% | 96.6% | About the same |
| Got better at walking or moving around | 92.1% | 88.5% | 88.6% | Better |
| Got better at getting in and out of bed | 89.5% | 89.6% | 89.8% | About the same |
| Got better at bathing | 94.1% | 91.1% | 90.7% | About the same |
| Breathing improved | 91% | 90.8% | 91.5% | About the same |
| Got better at taking medicines correctly | 93.8% | 88.4% | 88.3% | Better |
| Medication issues addressed on time | 99.8% | 95.4% | 94.4% | Better |
| Flu shot status checked | 85.4% | 61.2% | 63.3% | Better |
| Met expected function at discharge | 69.1% | 69.1% | 71.7% | About the same |
| Falls with major injury (lower is better) | 0.7% | 0.7% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0% | 0.1% | 0.2% | About the same |
Where it stands out: flu shot status checked, got better at taking medicines correctly and medication issues addressed on time.
What do patients say about Palm Garden Home Health?
65% of surveyed patients said they would definitely recommend Palm Garden Home Health, based on 76 completed surveys. The Florida average is 78%.
| Survey question | Palm Garden Home Health | Florida average | U.S. average | vs. Florida |
|---|---|---|---|---|
| Team gave care in a professional way | 83% | 88% | 89% | Worse |
| Team communicated well | 78% | 85% | 86% | Worse |
| Team discussed medicines, pain and home safety | 72% | 79% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 77% | 85% | 85% | Worse |
| Would definitely recommend the agency | 65% | 78% | 79% | Worse |
Do Palm Garden Home Health's patients end up back in the hospital?
Medicare rates Palm Garden Home Health better than the national rate on: patients who went home and stayed home after care ended and preventable hospital stays during care.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 91.9% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.6% |
| Preventable hospital stays during care | Better Than National Rate | 5.8% |
Which home health services does Palm Garden Home Health provide, and which does it not?
Palm Garden Home Health reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Palm Garden Home Health? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Lakeland-area ZIP codes does Palm Garden Home Health serve?
Palm Garden Home Health tells Medicare it serves 31 ZIP codes in Lakeland and Polk County, out of 79 in total.
- 33801
- 33803
- 33805
- 33809
- 33810
- 33811
- 33812
- 33813
- 33815
- 33823
- 33827
- 33830
- 33837
- 33838
- 33839
- 33841
- 33843
- 33844
- 33850
- 33851
- 33853
- 33854
- 33859
- 33860
- 33868
- 33880
- 33881
- 33884
- 33897
- 33898
- 34759
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Palm Garden Home Health before starting care?
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve Winter Haven, FL?
These Medicare-certified agencies are also based in or near Winter Haven.
- Centerwell Home Health — 5 of 5 stars
- Amedisys Home Health — 4 of 5 stars
- Mederi Caretenders — 3 of 5 stars
- Pinnacle Home Care — 3 of 5 stars
All Medicare-certified home health agencies in Lakeland and Polk County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Palm Garden Home Health Medicare-certified?
Yes. Palm Garden Home Health is certified by Medicare under provider number 108022 and has been since 2004. Original Medicare pays certified agencies directly for covered home health care.
What is Palm Garden Home Health's Medicare star rating?
4 out of 5 for quality of patient care. The Florida average is 3.5. Its patient survey rating is 2 out of 5.
Does Palm Garden Home Health provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
