Lakeland Senior AdvisorConcierge Home Care is a Medicare-certified home health agency based at 5151 S Lakeland Dr Ste 15 in Lakeland, FL 33813. Medicare first certified it in 2021, 5 years ago. Medicare rates its quality of patient care at 4 out of 5 stars, above the Florida average of 3.5. Its strongest result against the Florida average is flu shot status checked; its weakest is met expected function at discharge.
What is Concierge Home Care's Medicare record?
| Agency | Concierge Home Care |
|---|---|
| Address | 5151 S Lakeland Dr Ste 15, Lakeland, FL 33813 |
| Phone | (863) 644-5991 |
| Medicare provider number (CCN) | 687086 |
| Ownership | Proprietary |
| Medicare-certified since | 01/28/2021 |
How does Concierge Home Care score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Concierge Home Care. It is better than the Florida average on 3 and worse on 2.
| Measure | Concierge Home Care | Florida average | U.S. average | vs. Florida |
|---|---|---|---|---|
| Started care on time | 99.5% | 98% | 96.6% | About the same |
| Got better at walking or moving around | 84.5% | 88.5% | 88.6% | Worse |
| Got better at getting in and out of bed | 90.9% | 89.6% | 89.8% | About the same |
| Got better at bathing | 90.8% | 91.1% | 90.7% | About the same |
| Breathing improved | 92.8% | 90.8% | 91.5% | About the same |
| Got better at taking medicines correctly | 92.4% | 88.4% | 88.3% | Better |
| Medication issues addressed on time | 99% | 95.4% | 94.4% | Better |
| Flu shot status checked | 67.3% | 61.2% | 63.3% | Better |
| Met expected function at discharge | 57% | 69.1% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0.3% | 0.7% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.1% | 0.1% | 0.2% | About the same |
Where it stands out: flu shot status checked, got better at taking medicines correctly and medication issues addressed on time.
Where it trails: met expected function at discharge and got better at walking or moving around.
What do patients say about Concierge Home Care?
68% of surveyed patients said they would definitely recommend Concierge Home Care, based on 125 completed surveys. The Florida average is 78%.
| Survey question | Concierge Home Care | Florida average | U.S. average | vs. Florida |
|---|---|---|---|---|
| Team gave care in a professional way | 82% | 88% | 89% | Worse |
| Team communicated well | 79% | 85% | 86% | Worse |
| Team discussed medicines, pain and home safety | 68% | 79% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 82% | 85% | 85% | Worse |
| Would definitely recommend the agency | 68% | 78% | 79% | Worse |
Do Concierge Home Care's patients end up back in the hospital?
Medicare rates Concierge Home Care better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 85.3% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4% |
| Preventable hospital stays during care | Same As National Rate | 9.1% |
Which home health services does Concierge Home Care provide, and which does it not?
Concierge Home Care reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Concierge Home Care? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Lakeland-area ZIP codes does Concierge Home Care serve?
Concierge Home Care tells Medicare it serves 36 ZIP codes in Lakeland and Polk County, out of 44 in total.
- 33801
- 33803
- 33805
- 33809
- 33810
- 33811
- 33812
- 33813
- 33815
- 33823
- 33827
- 33830
- 33835
- 33837
- 33838
- 33839
- 33841
- 33843
- 33844
- 33849
- 33850
- 33851
- 33853
- 33854
- 33855
- 33856
- 33859
- 33860
- 33867
- 33868
- 33880
- 33881
- 33884
- 33897
- 33898
- 34759
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Concierge Home Care before starting care?
Ask what 'done' looks like
57% of patients reached the level of function Medicare expected by discharge (Florida average 69.1%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask how often the therapist actually comes
84.5% of its patients got better at walking or moving around, against 88.5% across Florida. Ask how many physical therapy visits a week the plan includes and whether the same therapist comes each time.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve Lakeland, FL?
These Medicare-certified agencies are also based in or near Lakeland.
- Care and Life — 2.5 of 5 stars
- Enhabit Home Health — 2.5 of 5 stars
- Centerwell Home Health — 5 of 5 stars
- Baycare Home Care Inc — 3.5 of 5 stars
- Trucare Home Health Solutions LLC — 2.5 of 5 stars
All Medicare-certified home health agencies in Lakeland and Polk County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Concierge Home Care Medicare-certified?
Yes. Concierge Home Care is certified by Medicare under provider number 687086 and has been since 2021. Original Medicare pays certified agencies directly for covered home health care.
What is Concierge Home Care's Medicare star rating?
4 out of 5 for quality of patient care. The Florida average is 3.5. Its patient survey rating is 2 out of 5.
Does Concierge Home Care provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
